Patients & Visitors

Billing and Insurance

Franciscan St. James Health accepts most major insurance plans. If you have any questions about your coverage or its applicability to Franciscan St. James services, please contact your company's representatives.

Franciscan St. James will bill your health plan on your behalf, including Medicare and Medicaid, for payment of hospital services. If you have more than one health plan, Franciscan St. James will also bill these additional carriers. However, it is important to remember that you are ultimately responsible for payment of your hospital bill. 

Many insurance companies require proper authorization, pre-certification and/or referrals. It is your responsibility to know what your insurance company requires and to obtain the proper authorization. Franciscan St. James may ask you to pay any unmet deductibles, co-payments or other self-pay amounts that are due, prior to the time of service or prior to discharge. 

If you do not have health insurance, or if you are experiencing financial difficulties on your portion of the bill and you anticipate that you may not be able to pay your bill, Franciscan St. James offers hospital financial assistance programs. Based on your income, assets and needs, Franciscan St. James Financial Counselors may help you qualify for hospital Charity Care or Uninsured Patient Discounts for medically necessary healthcare services. In addition, Franciscan St. James Financial Counselors may help you apply for government assistance programs or work with you to create an alternative payment plan. 

Our Financial Counselors can be reached at (708) 756-5254, Monday through Friday, 8:00 a.m. to 5:00 p.m. should you have any questions about payments for services.